Privacy Policy
1. Who We Are
GoJumbo Digital Solutions Inc. ("GoJumbo", "we", "us") is a Canadian company providing AI-powered lead capture and virtual receptionist services. This policy explains how we collect, use, and protect personal information.
2. Information We Collect
From business clients:
- Business name, contact information, billing details
- Service configuration and preferences
From end users (customers of our clients):
- Name and phone number (provided voluntarily during AI conversations)
- Service interest (e.g. buying, selling, booking)
- Conversation transcripts
3. How We Use Information
- To deliver our lead capture and virtual receptionist services
- To log leads into client Google Sheets
- To send notifications to business clients
- To improve our AI agents and service quality
- To communicate with you about your account
4. Data Storage and Security
Data is stored on secured servers in Canada (DigitalOcean, Toronto region). We use encryption in transit (HTTPS/TLS) and follow industry-standard security practices. Lead data is retained for 12 months unless earlier deletion is requested.
5. PIPEDA Compliance
GoJumbo complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, or request deletion of your personal information. Contact us at info@gojumbo.ca to exercise these rights.
6. Third-Party Services
We use trusted third-party providers to deliver our services:
- Anthropic — AI language model processing
- Twilio — SMS and voice communications
- Google — Sheets and Calendar integrations
- Meta — WhatsApp Business API (coming soon)
- Vapi — Voice AI processing
Each provider has their own privacy policy and data processing terms.
7. Cookies
Our website uses minimal cookies for basic functionality. We do not use tracking cookies or sell advertising data.
8. Your Rights
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
9. Contact
Privacy questions or requests: info@gojumbo.ca